July 18, 2018
Nearly every tour operator has had a cancellation gone terribly wrong. You block off time and resources to accommodate a large group only to find out, an hour before—they won’t be joining you. Last-minute cancellations can take a toll on your bottom line and your business morale. On the flip side, travelers can just as quickly recall a time when they were blind-sided by a cancellation policy. How do you safeguard your tour operator business—without losing credibility with your guests?